FAQ

1. How long does shipping take?
Orders are processed within 0–1 business days. Delivery typically takes 5–12 business days after shipment, depending on your location.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.

3. Can I return an item?
Yes, you can return most items within 30 days of delivery, as long as they are unused and in their original packaging.

4. Who pays for return shipping?
Customers are responsible for the cost of return shipping.

5. How do I start a return?
Please email us at support@snedric.com with your order number and reason for return. We will provide you with return instructions. Returns sent without prior approval cannot be accepted.

6. When will I receive my refund?
Refunds are processed within 7 days after we receive and inspect your returned item.

7. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed. Contact us as soon as possible at support@snedric.com.

8. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please email us with photos at support@snedric.com. We will arrange a replacement or correct the issue promptly.

Customer Support Hours:
Monday to Friday: 8:30 AM to 4:00 PM EDT

Customer Support Hours:

Monday to Friday: 8:30 AM to 4:00 PM EDT

Email: support@snedric.com
Phone: +19175908224

Store Name: Snedric

Business Address:
942 Shoshoni St
Cheyenne
WY 82009
United States

Warehouse Address:
Klenovická 721/6
142 00 Prague
Czech Republic